Frequently Asked Questions
We are open to visitors 24 hours a day. Best time to visit is between 10am – 8pm.
Since mornings are very busy, we ask relatives and friends with inquiries to phone after 10am.
Business Office Hours
8am – 5pm
We take admissions 24 hours a day every day.
Every Monday we have a beautician available. If you need haircuts or beauty services on others days, please make an appointment.
Please do NOT bring in money or personal items which are valuable to you. We provide a very safe environment for our residents; nevertheless, we also have many visitors and vendors which enter our building each day. If you do need to bring in items of worth a safe is available in the Administration Office for valuables and cash.
Frequently Asked Questions
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each patient. This also has a powerful impact in the healing process of those patients involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update- reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.
What role does Social Services play at San Miguel Villa?
Our social service team assists both patients and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each patient. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.
How do I get my laundry done? Can my family members take my Laundry home to do?
Should you wish to have San Miguel Villa wash your laundry please notify the front office upon your admission. Subsequently, if your family/care giver is going to take care of your laundry at home, please let the nursing station closest to you know your plans. This way, the staff can place a sign on your closet door notifying our housekeeping staff to leave your clothing for family pick up. We request that your family provide a hamper for your clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
What articles of clothing should I bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the patients’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Is there any private space available to use?
You may reserve the activities lounge for any special events (birthday, holidays, meals) with 7 days advanced notice.
Can I bring my children to visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Can I bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Patients may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.
San Miguel Villa Convalescent
Attn: ___________________ Room No. ___
1050 San Miguel Road
Concord, CA 94518
Is smoking permitted in the facility?
For the safety and welfare of all patients and staff, San Miguel Villa is strictly a non-smoking facility. There are designated smoking areas in the outdoor patios.
Where should I park, when I come to visit?
Parking is available out front as well as in our parking lot that wraps around the building. Please observe all posted city parking signs. Please obey all signs including those reserved for the handicapped, employees and physicians.
Can I bring in my loved ones favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.
Will my loved ones room have a television? Telephone? Wifi access?
All of the rooms offer DirecTV cable for $15/month. Please bring in your own television from home. Please consult with our maintenance director to ensure proper TV placement according to county fire codes. Please bring your own cell phone. and we do not have Wifi access, but you are able to use our computer when needed.
What kinds of activities are planned for the patients?
San Miguel Villa has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils and volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
Will Medicare Part A cover my stay in the facility?
Patients must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
Who do I talk to about my food preferences? Can I get alternate options to each day’s menu?
Upon admission our Registered Dietitian and/or Food Service Director will interview you regarding your special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make your CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate your needs.
Our Dietitian and Food Service Director also monitor your nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at your care conferences.
What do I do if I have personnel concerns?
Our primary concern is that you feel comfortable here at San Miguel Villa and that your needs are being met. You should feel secure and at ease with our staff, particularly those providing your direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.
Ombudsman Contact: 925-685-2070 Nancy O’Keefe
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
San Miguel Villa employs a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
Additionally, should you have questions upon admission regarding the paperwork you are required to fill out, please call the front desk. You may request an appointment with our full time admissions coordinator who will guide you through the necessary forms required on admission.